Build, Serve & Retain Loyal Customers
Strong customer relationships are essential to the success of your business! Customers – both external and internal – want to be loyal to a deserving organization. Those relationships hinge on the behavior of your employees.
Be the best in customer service & satisfaction
In this interactive course, you'll learn how to:
- Build customer relationships
- Build customer loyalty
- Provide elite customer service
- Overcome the challenges of providing elite customer service
- Develop an awareness and skills to show interest and concern for customers
- Recognize when a situation is escalating
- Effective de-escalation strategies
You will engage in a variety of individual and group activities, partner discussions, video demonstrations, role plays, and group discussions. This course will teach you the knowledge and skills that make the difference between losing a customer or keeping one for a lifetime.
Contact
Please inquire for dates and times.
workforcedevelopment@wccnet.edu | 734.390.WORK (9675)